FAQ

How Do I register a Domain?
How can I renew my Domain Name?
How Do I transfer a Domain from another Registrar?
What is an authcode?
Password retrieval
Configuring Email Software to send/receive mail
How Do I Sign Up For Web Hosting?
How often are Web Hosting backups available


How Do I register a Domain?

For existing customers of Top Results Domains:

>> Log into your Top Results Domains account (The Login panel is on the right-hand-side)
>> On the left-hand-side panel, there is a link which reads “Register Domains”, click on this
>> A screen will appear with 3 automated steps on how to register your Domain!

For potential and future customers of Top Results Domains:

>> If you are currently not a member of Top Results Domains, you will need to register an account – to do this, on the right-hand-side panel there is a link which reads “New Member”, click on this
>> A screen will appear with fields that need to be completed for the sign up process,
Note: [M] Denotes that the field is Mandatory, [P] Denotes that the field may be seen during a WhoIs Enquiry and therefore may become publicly viewable.
>> Once an account has been made, follow the last two steps above ‘For existing customers of Top Results Domains’.


How can I renew my Domain Name?

>> Log into your Top Results Domains Account
>> On the left-hand-side panel, there is a Link which reads “Renewals”, click on this
>> A screen will appear, Renew Registration
>> Select the desired years you are willing to renew for then click Continue
>> From there, it is an automated process which will ask for your Billing Details


How Do I transfer a Domain from another Registrar?

You will need to contact the gaining registrar and they will submit a transfer request.

We will get notified by the registry 24-72 hours later and will send an email to the owner contact of the domain requesting that they login to our website to click on the confirm button.

If the owner does not click on the confirm button then the transfer will be rejected. Owners have 72 hours to confirm. This is done to protect owners from possible domain hijacking.

Before you proceed you will need to check that the domain is

*Not expired.
*Is more than 60 days old from registration or has not been transferred between registrars in the last 60 days.
*Not locked, hold or on redemption status.
*You have control to login to the user interface on our website.

Please note that the 60 day restriction does not apply to .au or .uk domain names.


What is an authcode?

So what exactly is an authcode?
– The auth-info code is a unique password required to transfer a domain to a new domain company. The code is a 6 to 16 character password assigned by the Registrar when the domain name is created. Essentially it is the “password” for a domain name and aids in the identification of the domain owner so proper authority can be established. The code is only used for transfers between registrars.

Why do I need an authcode to transfer my domain into your system?
– The authcode system is designed to increase domain security by preventing unauthorised transfers. Most domain types such

as .COM, .NET, .AU, .BIZ and .INFO have an authcode transfer system in place.

How do I get my authinfo?
– You should be able to get this information from your current registrar upon request. It may be obtainable through your member login on their website.


Password retrieval

topresultsdomains.com
Passwords can be retrieved through the Password Retrieval function which is located on the right-hand-side of the page. Follow the link and available instructions, prompt. Retrieval through a Support Ticket or by Phone you will need to provide specific and relevant ID to prove that you are in fact the Owner or the Domain.

Web Hosting
H-Sphere web hosting clients can retrieve their passwords through the ‘Lost Password’ button featured on the H-Sphere Login Area. http://cp.newwebserver.com

FTP
Available in H-Sphere is the option to change your Password, you can do this by Logging into your H-Sphere Web Hosting account;

Windows Clients
>> Click on FTP Manager
>> Under the Parameter Table, there is Password, on the right of this is an icon with a piece of paper and a pencil, click on this to change your password.

Linux Clients
>> Click on FTP Manager
>> Under the Parameter Table, there is Password, on the right of this is an icon with a piece of paper and a pencil, click on this to change your password.

MySQL Databases
>> Once you are Logged into your Web Hosting H-Sphere control panel
>> Scroll to the bottom of the page and an icon will appear ‘MySQL Server’, click this
>> A screen will appear with the Databases, choose the desired Database
>> A new screen will appear with your Database information. At the bottom lays an icon which features a white piece of paper with a pencil, click this
>> A screen will prompt requiring your New User Password.

Websites and Blogs
We do not provide passwords to your websites, if any. Top Results Customers whom are registered through our Blogging services will need to provide relevant ID for retrieval, though an automated process for WordPress users is available in the Admin Login section of their blog which generally reads the following: www.myblog.com/wp-admin


Configuring Email Software to send/receive mail

How can I send/receive my emails?

You can send/receive your emails from desktop applications such as Outlook Express. You can also access your mail using any of our available WebMail clients (Horde, SqWebMail, SquirrelMail) by visiting a url similar to http://mail.mydomain.com but with your domain name

The email address you wish to check should already be present within your hosting account Cpanel in the ‘Mail’ >

‘Add/Remove/Manage Accounts’ sections before following these instructions.

In Outlook Express:

1. Open the ‘Tools’ menu

2. Go to ‘Accounts’ -> ‘Mail’ tab

3. Click add.

In Outlook XP or 2003:

1. Open the ‘Tools’ menu

2. Select ‘Email Accounts’ -> ‘Add a new account’

Account type: POP

Display name: anything you like eg: John Smith

Email address: eg: info@’mydomain.com’

Note: replace “mydomain.com” with the name of your domain name.

My incoming mail server is a ‘POP3′ server.

Incoming Mail (POP3) : mail.’mydomain.com’

Outgoing Mail (SMTP) : Your Internet Service Provider’s (ISP) outgoing server

Account name/Username: Full email address. e.g. info@mydomain.com

Password: as set by you through H-Sphere

Make sure you test your account for the correct settings, Outlook will prompt a message whether it fails or is correct.

Once Outlook has checked the settings, click Close to return to the wizard, then Next to continue, the exit the wizard.


How Do I Sign Up For Web Hosting?

Top Results Online offers three main Web Hosting packages.

To sign up for any of the packages, visit the Top Results Web Hosting section and select either one of the packages of your desire by following the link Click Here to Sign Up – all the steps from there are automated.

FAQ Web Hosting:

Do I need a domain for Web Hosting?
– It’s essential to have a domain for Web Hosting otherwise the sign up process is rendered to near useless. During the Sign Up process it will ask you if you want to Register your Web Hosting account and to transfer your domain name across to your new web hosting or Register without a domain name.

So either way, you can register your Web Hosting if you have no Domain Name registered or vice-versa

Will my account be suspended for out-of-date credit cards?
– Usually, no. We will be notified for out-of-date credit card details via our system and we will contact you for updated details. Failure to provide correct Billing Details and your account may find itself suspended.

I’ve signed up for a Hosting account but my credit card is expired, what do I do?
– Contact Top Results Online via phone on 1300 721 603, lodge a Support Ticket or email support@topresultsonline.com.au

This is a common issue that cannot be dodged, as many customers realise their credit card is expired their account will still be created. An Administrator will moderate proceedings after payment has been made.

I have signed up for the wrong account, what do I do?
– Customers need to lodge a Support Ticket for this case providing their User name or Account ID for your Hosting Account as this process by Support Ticket will be much easier and quicker.

I need to retrieve my FTP Details.
– FTP Details are provided within your Hosting control panel. Simply, log into your H-Sphere Hosting account and then enter the FTP settings page where you will be able to created FTP Sub Accounts and also change your password. If you are having troubles, you will need to lodge a Support Ticket for this case providing their User name or Account ID for your Hosting Account as this process by Support Ticket will be much easier and quicker.


How often are Web Hosting backups available

Backups are usually created every three days from today’s date where backups are snapshots of every hour on the hour.

Are you able to place backups for Web Sites?
Yes we are, though we only provide backups in a .zip/.rar file on the root directory of your Domain.

Databases such as MySQL, are they backed up?
Generally, yes. Just like Web Site backups, we will provide backups in a .sql or .zip file. It is up to the Hosting customer to restore these files as a hourly fee is placed if this needs to be professionally restored.

Are backups available for Emails?
No, unfortunately, emails are not backed up by the system.